Privacy Policy

Last updated: March 31, 2021

Welcome to Royal Pass Group Inc. (“Royal Pass”). We value your trust. This Privacy Policy explains how we handle your personal data when you use our website, mobile applications, and services.

Who We Are

Royal Pass is a company that provides car leasing and rental services, acting as an intermediary between customers and third-party suppliers. This policy applies to all interactions with our platform: https://royalpass.com and related services.

What Data We Collect

We collect different types of data depending on how you interact with us:

Data You Provide

Name, phone number, email address
Documents (e.g., driver’s license, proof of income)
Messages, inquiries, and submitted forms

Automatically Collected Data

IP address, browser type, device info
Activity data (pages visited, session time)

Location Information

With your permission, we may collect GPS data or approximate location to offer localized services (e.g., nearby car offers)

Uploaded Files

Photos, scanned documents, or IDs submitted for verification purposes

How We Use Your Information

We use your data to:

Process rental or lease requests and verify your identity
Contact you regarding applications or support
Improve user experience and platform functionality
Comply with legal and regulatory requirements

We may also use anonymized data for analytics and internal reporting.

Who We Share Your Data With

We do not sell your personal data. However, we may share it with:

Service providers (hosting, payment processors, support platforms)
Partners (leasing companies, credit bureaus — only with your consent)
Government authorities, if required by law

All third parties are required to maintain confidentiality and data protection standards.

Your Rights and Data Control

You have the right to:

Request access to your data
Ask for corrections or deletion
Withdraw previously given consent
Object to certain types of processing

To exercise your rights, contact us at: support@royalpass.com

Data Retention

We retain your data only as long as necessary:

To provide our services
To comply with legal obligations
For record-keeping and dispute resolution

After the retention period ends, your data will be deleted or anonymized.

Security Measures

We protect your data using:

Encryption (SSL/TLS)
Restricted internal access
Regular security audits and updates

However, no system is 100% secure. We recommend using strong passwords and keeping your credentials private.

Use by Minors

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we discover such data, it will be deleted.

International Access

By using Royal Pass outside the United States, you agree to the transfer, storage, and processing of your data in the U.S., where our servers and main operations are located.

Policy Updates

We may update this policy occasionally. Significant changes will be communicated through the website or app. We recommend reviewing the policy periodically.